Las updated: April 26, 2017
Updates and Notice of Material Change in the Use of Your Personal Information
The Information We Collect
This notice applies to all information collected or submitted on the WP Phone Support website and information that is verbally communicated (i.e., over the phone). Certain pages of the Site allow you to order Services, make requests, subscribe for Services, and register to receive information by email. The types of Personal Information collected on these pages include: your name, your email address, your phone number, your physical address, your billing address, the date and time of access to the Site, the address of the website you used to link directly to the Site, credit card information, and account login credentials (e.g., website host login and WordPress Login), live chat history, and notes related to communication and Services. WP Phone Support will not obtain personal identifying information about you when you visit our site, unless you choose to provide such information to us.
The Way We Use Information
We use the Personal Information you provide about yourself, website details, and account login credentials, and other information (as indicated under “The Information We Collect”) when placing an order for service and when completing requests. The information collected is for implementation of the Services and for statistical purposes. WP Phone Support may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. WP Phone Support keeps this information on file to contact you with Services related to the Site.
For site security purposes and to ensure that this service remains available to all users, WP Phone Support uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. By registering on the Site, you agree to be subscribed to the WP Phone Support electronic newsletter list. You acknowledge that you may not be prompted to agree to this a second time but still agree to be on the list.
Your obligation as a user
We have security measures on our systems and work hard to secure your personal information from unauthorized access, change, and / or destruction. We periodically review our processing practices to guard against unauthorized access to our system. However, despite our efforts, we cannot ensure or completely guarantee a 100% secure environment. We restrict access to personal information to employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Your information choices
If you visit the Site and provide personally identifiable information, you can opt out of receiving Services and/or email content, and review, modify, update, or delete such information. You acknowledge that you are aware that even after your request for a change is processed, WP Phone Support may, for a time, keep residual information about you in its backup and/or archival copies of its database.
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