Privacy Policy
Las updated: April 26, 2017
This Privacy Policy (“Privacy Policy”) explains WP Phone Support (“WP Phone Support” or “we” “our”) privacy practices and describes the ways in which we use (and don’t use) the information we receive from you and via WPPhoneSupport.com (the “Site”) and in phone calls related to WPPhoneSupport.com, in order for you to utilize the services (“Services”) which are defined and described elsewhere on the Site.
Your Consent
By subscribing to any of our Services and by using the Site, you consent to the terms of this Privacy Policy. If you do not agree to the terms and conditions of this Privacy Policy, including having your personally identifiable information (“Personal Information”) used in any of the ways described in this Privacy Policy, do not provide us with your Personal Information. If you do not provide us with your Personal Information you may not be able to use certain parts or features of the Site or the Services.
Updates and Notice of Material Change in the Use of Your Personal Information
We may update this Privacy Policy from time-to-time at our sole discretion. We reserve the right to change this Privacy Policy at any time, without notification. It is your responsibility to review this Privacy Policy for any changes each time that you use the Sites and Services. While we do not expect to change the Privacy Policy on a frequent basis, if we do, you can find any changes or updates on this page. You will also find the date of last update to the Privacy Policy at the very top of this page.
Use of the Sites and Services by you following our posting of a new Privacy Policy on our Sites constitutes your acceptance of the Privacy Policy as modified. In the event we materially change the way in which we use your Personal Information, we will provide an update on this page.
This Privacy Policy applies to all of WP Phone Support’s Services. This Privacy Policy is incorporated as part of WP Phone Support’s Terms of Service which applies to your use of the Site and Services.
The Information We Collect
This notice applies to all information collected or submitted on the WP Phone Support website and information that is verbally communicated (i.e., over the phone). Certain pages of the Site allow you to order Services, make requests, subscribe for Services, and register to receive information by email. The types of Personal Information collected on these pages include: your name, your email address, your phone number, your physical address, your billing address, the date and time of access to the Site, the address of the website you used to link directly to the Site, credit card information, and account login credentials (e.g., website host login and WordPress Login), live chat history, and notes related to communication and Services. WP Phone Support will not obtain personal identifying information about you when you visit our site, unless you choose to provide such information to us.
The Way We Use Information
We use the Personal Information you provide about yourself, website details, and account login credentials, and other information (as indicated under “The Information We Collect”) when placing an order for service and when completing requests. The information collected is for implementation of the Services and for statistical purposes. WP Phone Support may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. WP Phone Support keeps this information on file to contact you with Services related to the Site.
For site security purposes and to ensure that this service remains available to all users, WP Phone Support uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. By registering on the Site, you agree to be subscribed to the WP Phone Support electronic newsletter list. You acknowledge that you may not be prompted to agree to this a second time but still agree to be on the list.
Your obligation as a user
As a user of the Site, you have certain obligations. Some are imposed by laws, and others have become commonplace in user friendly communities of Sites such as WP Phone Support. You must, at all times, abide by and accept the terms of use of our current Privacy Policy and Terms and Conditions. This includes respecting all intellectual property rights that may belong to third parties (such as trademarks or photographs). You must not download or otherwise disseminate any information that may be deemed to be injurious, violent and offensive or which may otherwise violate the spirit of our Site. Any violation of these guidelines may lead to the restriction, suspension or termination of your use of the Site.
Security
We have security measures on our systems and work hard to secure your personal information from unauthorized access, change, and / or destruction. We periodically review our processing practices to guard against unauthorized access to our system. However, despite our efforts, we cannot ensure or completely guarantee a 100% secure environment. We restrict access to personal information to employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Your information choices
If you visit the Site and provide personally identifiable information, you can opt out of receiving Services and/or email content, and review, modify, update, or delete such information. You acknowledge that you are aware that even after your request for a change is processed, WP Phone Support may, for a time, keep residual information about you in its backup and/or archival copies of its database.
How to Contact Us
If you have any questions about the Privacy Policy or Terms and Conditions, or would like to learn more about us, please contact us through the contact page. We would like to answer your questions and alleviate any concerns you may have.
Waiver
WP PHONE SUPPORT ASSUMES NO RESPONSIBILITY OR LIABILITY WITH REGARD TO ANY LOSS, THEFT, MISUSE OR ALTERATION OF PERSONAL OR OTHER INFORMATION LAWFULLY PROVIDED BY WP PHONE SUPPORT TO THIRD PARTIES, OR WITH REGARD TO THE FAILURE OF ANY THIRD PARTY TO ABIDE BY THIS PRIVACY POLICY OR AGREEMENT BETWEEN THAT THIRD PARTY AND WP PHONE SUPPORT.